Manages department operations and supervises professional employees, frontline supervisors and/or business support staff What is expected of you and others at this level: Strong business acumen, detail oriented and customer service skillsĮxecutive presence and customer engagement and presentation skills
Influential leadership to affect change across groups where direct reporting lines do not exist Specialty Physician Office experience/background highly preferredĪbility to lead/influence without direct reporting responsibilityĪbility to effectively interact with all levels, up to and including C-suite of Cardinal Health and customer organization Minimum 5 yrs work experience, with at least 2 years of supervisory experience preferredĬustomer implementation or onboarding experience neededĮxperience in developing people and leading teams preferred May be involved in budgeting and financial requirements Provide status reports on implementation processes, updates, etc. Work across teams and management develop consistent methodologies based on best practices for efficiently implementing solutions Partner with sales and the customer early in the process to develop implementation project plans Monitor and track the progress of implementations Manage project plans, resources, and commitments to the customer Responsible for planning, organizing and leading solution implementations
Lead a future state team responsible for implementation within this customer base Oversee the day to day monitoring of the implementation process & improve processes to ensure a positive customer experience Support the Specialty Physician Office customer implementation process to provide a timely and accurate onboarding process Due to the nature of the role, this is a hybrid flex (office and remote mix) position. The Manager, Implementations will report to the Vice President, Commercial Insights & Customer Experience, Pharma Segment. Working across the entire Cardinal Health pharmaceutical segment, the leader in this role will design and deploy a robust implementation and onboarding process for our Specialty customers. The Manager, Implementations - Specialty, is a critical role for the success of supporting our Specialty sales organizations and ensuring best in class services related to our Customer Onboarding and Implementations processes for our Cardinal Health customers. What Implementation Management contributes to Cardinal Health: They act as the single point of contact for end-to-end visibility of the customer onboard and maintenance processes. This team provides value by having subject matter expertise across all components of the customer experience such as inventory, operations, finance, contract maintenance. This pillar creates a seamless, efficient, and accurate process that enhances a customer’s first experiences and ensures accurate execution of our contractual requirements. This position is part of our Customer Onboarding & Compliance pillar within CommEx. See user submitted job responsibilities for Field Customer Engineering Manager.Cardinal Health’s Pharma Commercial Excellence is a new organization designed to improve sales teams focus and effectiveness by leveraging scale, process improvement, clarity of accountability and speed to support and service the internal sales teams and external customers. Working as a Field Customer Engineering Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. May give input into developing the budget. Provides input to strategic decisions that affect the functional area of responsibility. The Field Customer Engineering Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Typically reports to a head of a unit/department. In addition, Field Customer Engineering Manager ensure all customer issues are satisfactorily resolved utilizing engineering, manufacturing, and other teams as needed. Handles service contracts and directs support services. Being a Field Customer Engineering Manager develops methods, guidelines, and policies to facilitate efficient service delivery. Manages the field service personnel who perform on-site routine services including installation, maintenance, and repair. The Field Customer Engineering Manager oversees the scheduling and training of field service representatives.
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